Syncing FAQ and Discussion

Hello Larry,

I am unable to reproduce this problem on your system. I see no banner and I can sync files to your trixbox Pro normally. It should be noted, temporary network conditions can cause syncing problems and it is NORMAL to get the banner - but it should go away in around 15 minutes.

Are you experiencing any negative symptoms?

Thanks,
Mike

Hey Larry,

I am indeed looking at 116705. I still see no banner and syncing is working as expected.

Thanks,
Mike

I have noticed that my SIP.CFG file is much larger than any other client. On average all my client sip.cfg files are 3k, this client is at 129k.

According to my above comment, I still can't record voice prompts - and my config files are out of sync.

Help please! Server Id: 119852

TIA!

By the way, is there any type of free support (email?) for paid versions of Pro or is it ALL by subscription?

Mike,

Thanks!

- Aaron

Hi there,

I have gone ahead and synced your server.

Thanks,
Mike

Hello

I reinstall my TrixboxPro server and i have the following problem: after activation, my box estblish vpn connections with your servers, but at the " Confirming configuration syncronized" i get the following error:

The configuration syncronization process has failed. Please check if the internet connection is working. The activation will continue but you wiil need to contact Support and request to sync your configuration

I tried to activate the server, without and with a firewall ( ports openTCP/80, TCP/443
TCP/8000
TCP/9000
UDP/53 )

I reinstall my server, because yesterday i bought a license for link server
Server ID: 101390

Can you check my acoount, please?

Mircea,

Thanks for the post. This failure message is fatal and must require a successfully installation in order to continue. The message indicates that we could not sync down the software required to 'complete' the installation. Please attempt to re-activate these systems to see that resolves this problem.

Thanks,
Mike

Hi,

I first set up my box at a location (lets call it A), it loaded onto the machine fine. I then had a log onto the web interface and had no problems ... I had a small play around and then left location A.

I took the box back to my house (location H). Assuming I could hopefully just plug and play again. However this did not happen and I got the error message "Your server cannot be reached over the internet right now. We tried for 15 seconds to connect, but there was no answer. Please try again later. ". I got this for a few hours. Then I tried re-installing the program on the machine while at location H. Still same error message 'Your server cannot be reached over the internet right now. We tried for 15 seconds to connect, but there was no answer. Please try again later.".
I then got a new user ID and tried a complete reinstall and WHAMO ... same problem "Your server cannot be reached over the internet right now. We tried for 15 seconds to connect, but there was no answer. Please try again later.".

Since then I have set up a VoIP Account with a provider, got a static IP address at location H. However can still not log on and get "Your server cannot be reached over the internet right now. We tried for 15 seconds to connect, but there was no answer. Please try again later.".

My first user ID was: 119625
The one trying to use now: 120888

I would be keen for them both to work as I will be eventually (when I get this all understood) wanting to set up another box at a another location (K).

Any help sorting out would be appreciated.

Brenton,

The issue that you are seeing is not related to syncing but most likely your network connection. In order for the CP to connect to your server a VPN connection must be established. The connection is initiated outbound from your system. It is likely that you are either blocking or filtering some sort of outbound traffic, or your network connection setup on the PBX is preventing it from connecting to our systems. Were you able to complete the activation process without any errors?

Aaron,

I went ahead and synced your system for you.

Thanks for getting back to me. I don't recall having any problems ... however that is not to say I did not as I am quite new to this.

I have decided that the current box I am using is not going to be suitable, so I am picking up two more this week. I will then install on them, load the existing user names etc ... and see how I go.

Should I be posting somewhere else as it is not a syncing related issue?

Thanks AGAIN!

WRC,

I have gone ahead and synced your server.

Thanks,
Mike

Mark,

That is not a configuration error. Your system is not connected to the internet as far as I can tell. Can you connect to your system locally?

Thanks,
Mike

Server: 122085

Can you please help with syncing my server.
"Your server cannot be reached over the internet right now. We tried for 15 seconds to connect, but there was no answer. Please try again later. ".

Thanks..
Lewis

We've had the "Configuration failure: We have tried to transfer the recent configuration changes..." message for the past few days now, server seems to be syncing properly though.

Server: 122281

Server 115989 is not synching.

I am trying to load voice prompt files, but keep getting an error. I'm guessing it's because of the synching issue?

nzkef,

Uploading voice prompts is not related to syncing. There was a file out of sync on your system but it was NOT related to voice prompts. I have synced this file. You should be good.

Gasmanz,

Your system was IN sync, but you were effected by the false sync condition mentioned earlier in this thread. I have removed this from your system.

Gonzalo,

Same deal as Gasmanz, your system was in sync but thought it wasn't - I resolved this for you.

Thanks,
Mike

Trixbox team:

My server number is 115872

I began having and syncing problem yesterday afternoon after doing some pretty heavy work on the IVR menus. As I am also having problems with my Hudlite server I assumed that I had caused this problem while trying to make those changes. So, when the sync problem was still present this morning I figured I had messed somthing up pretty good and decided to reinstall. First off, let me say the the new install went very smoothly and, according the installer, the cofig files were downloaded sucessfully. And I believe that to be the case as all of my phones are working correctly and we are able to make calls. This is very good and very impressive. The odd things is that when I log into the server, via cp.trixbox.com, I am still getting a message that tells me my files are out of sync. So, I click on the banner to force the configuration x-fer and get everyting synced and it sends me back to the log in screen.

Any idea what's going on here?

Thanks...

-Wil
Server: 115872

Never mind, I checked it myself and see that it is still happening. I have reported this to engineering.

Kerry/Mike,

Same server, 115989.

As soon as I make any changes I get the "configuration failure" banner. When I click on the new manual synching link I get:

"Invalid "do" action: forcesync"

Also, I still cannot load any voice prompts onto this server. I get the following error message:

"[BE]: Unable to copy file to server_id: 115989: rv=$VAR1 = undef; : Couldn't execute RPC call to 115989: SSL read timeout:"

Any help would be appreciated.

Kevin.

Joe,

I was able to connect to your system and saw that everything is in sync. What exactly is the problem? Where do you see that error?

Thanks,
Mike

Kerry:

Thanks for your help and sending this off to engineering. While this is being worked out is it safe to work on IVR and other config items or should I hold off on this until after this sync issue is resolved? I would perfer not to throw the two systems out of sync and risk problems when this issue is resloved.

Thanks...

-Wil

I used to get the "Invalid "do" action: forcesync" error when too but now it just logs me out of my customers CP when I click on it. The server number is 115989.

Gasmanz

I wasn't going to post until I tried opening the firewall ports but it turns out I need to know what IP address I should allow through the firewall. Is it cp.trixbox.com? For the record I'm getting this error:
Configuration failure: We have tried to transfer the recent configuration changes you have made in this software down to your premise trixbox Pro server. Normally, this occurs instantly, but for an unknown network reason, the changes have not yet reached your server. Click here to synchronize these configurations immediately.

Server number: 123004
Thanks
Fred Iannelli

Hi,

I have two servers, one SE and one CCE. Both servers have lately been displaying the same error:

"Configuration failure: We have tried to transfer the recent configuration changes you have made in this software down to your premise trixbox Pro server. Normally, this occurs instantly, but for an unknown network reason, the changes have not yet reached your server. Click here to synchronize these configurations immediately."

I was able to sync up the CCE but the SE doesn't work for some reason. The servers are located in two different places, but the environments in which they are in a as good as identical; same firewall, same policies, so I can't imagine it has anything to do with that. Can you please force a re-sync for me?

My SE server is: 101346

Thanks!

Hi,

Our main server is 101390. We have moved to a new hardware platform and the whole installation/activation process completed successfully without any errors. The card we use is a Sangoma A200 and it appears to be automatically detected during the setup.

However, when we login to the control panel the card appears not to be detected and asterisk is not running. The detect card function from the interface seems to work and correctly identifies the card and starts the asterisk server. However, the sync banner does not disappear despite several attempts to force synchronization.

DNS is working properly and we have no outgoing web proxy enabled. The internet connection is working well and the VPNs tunnels are up and running. Could you please check on our server?

thank you in advance for all your help.

Best regards,

~mircea

Same problem here at 118064

Everything seems to be working, including HUD. But this message keeps coming up on the admin screen.

Thanks in advance.

JBB

I had this happen on a server yesterday and the fonality support tech said there were some files missing from the configuration that were triggering the "Configuration failure" error. He said the files were really not applicable to that configuration and replaced them very quickly. I should have asked which ones they were.

Anyway, I am getting that error on server 107606 now. It seems to be fine otherwise. If someone could fix those files so the error can go away that would be great.

If it helps, these servers were previously activated with the trixbox pro 1.1 CD and then sat powered off on a shelf for a few months before being put into service this week.

Thanks!

Pat

Hi Mike,

I have a customer who have 17 sites linked. About 3 or 4 of them are having on-going synching issues and when I try and sync any of them I get the following error:

"[BE]: You do not have access to this server"

Server ID's are 115999, 116009, 116007, 116006

Regards,

Kevin.

One of our servers is missing some of the macro files in the /etc/asterisk/fonality folder. Can you please do a file sync for us to make sure the server has all the correct files it needs?

The server number is 119235.

Thanks,
Gasmanz

C0mputerdud3,

It looks like you are trying to 'activate' a trixbox CE system. This will not work. trixbox Pro and trixbox CE are different beasts. See the following URL for differences between trixbox Pro and trixbox CE:

http://trixbox.com/products/help-me-choose

Thanks,
Mike

Hey StinkyEggs,

Your system is actually in-sync. This looks like a problem with the reporting mechanism on some servers. Our engineering team is looking at this now.

Thanks!
Mike

Hello,

Server ID 127254

After successfully activating tbPro I've been receiving the: "Your server cannot be reached over the internet right now. We tried for 15 seconds to connect, but there was no answer. Please try again later." error message after an IP Address change.

I've run through the online documentation:

- I can ping hosts outside of my network

- I can resolve the addresses of the trixbox vpn servers

- I've put the machine in the DMZ and tested that these ports can be accessed.

Still no luck.

Additionally I've logged in as root and checked the DNS.... and I'm getting the following in the logs:
rndc: connection to remote host closed
This may indicate that the remote server is using an older version of
the command protocol, this host is not authorized to connect,
or the key is invalid.
(Unsure if this is even relevant)

Any ideas?

Regards
Tim

Server ID: 128316

New install but this error has persisted for some days. I have tried 2 modem routers (both in DMZ) and a firmware upgrade on my usual router (Speedtouch 536) I've tried forwarding all the ports through and tried various different DNS options.

I'm really, really dissapointed by this. Trixbox Pro is the ideal solution for what I need to set up. As far as I know nothing else supports remote management without a lot of mucking about (I previously used OpenVPN on a Trixbox CE server)

If someone is able to help I'd really appreciate it.

Hi

Server ID: 128866

I seem to be unable to synchronize my premise server to the Fonality server. Whenever I login there is a banner that says:

"Configuration failure: We have tried to transfer the recent configuration changes you have made in this software down to your premise trixbox Pro server. Normally, this occurs instantly, but for an unknown network reason, the changes have not yet reached your server. We will automatically try to transmit them again in 15 minutes. When we succeed, this message will disappear. However, you may continue to safely make changes while you see this message!

You can also press the "Complete Changes" button to synchronize these configurations immediately."

Clicking the "Complete changes" button does not seem to help.

Other steps I have taken that have yielded no result:
- Waited an hour
- Ensured premise server was in DMZ
- Reloaded server with fresh server ID and password.

Other information:
- Server activates with no problem
- Server downloads updates during install
- VPN Tunnels appear to be fine

Please assist

Thanks

Craig