I am having issues tranfering outbound calls to another internal ext. I have tried to program a button with BLF/Xfer but when I try to hit the button and dial the ext, I get a message on the phone that indicated that the transfer failed. I can do it with HUD. Any ideas?
Does the BLF part work?
Can you do a ## blind xfer?
Scott
aka "Skyking"
No. I can't. Weird. I can transfer inbound calls though. Any ideas?
I setup a grandsteam gxp200 and outbound calls were able to be transfered around to internal ext's. no problem with no additional configuration. Everything worked as expected. Now it appears to be isolated to aastra as HUD is able to tranfer outbound calls and the Grandstream will as well. The aastra phone was autoconfigured by tbpro. I am going to attempt to contact Aastra to see if they can assist me with this. If anyone has experienced this or has any ideas, I would love to hear them.
By the way, Asterisk CLI does not seem to get the sip command to transfer the call when I monitor the activity. Is is a sip thing?
I called aastra. They wanted me to send them my configs. I did. They then asked for my syslog log. I did that too. Did not hear from them for 24 hours. I called back in and talked to an obnoxious tech support rep that basically told me that he knows that what I described as not working works. It does not work. So, if anyone at aastra actually reads these posts, I would like some insight. I know that it is not a configuration of the trixbox system as what I am trying to do works with a different brand phone ie. grandstream and hud. It is the phone. I have 3 and they all do the same thing. Again, the phones were "autoconfigured" by trixbox pro call center. The phone was auto added to the system, the extention was automatically created. What am i missing? INBOUND calls are able to be transfered by using the blf/xfer softkey and by using the ##, OUTBOUND calls are not. So far, my experience with the Aastra 53i phone is less than expected by far. I choose the aastra brand as it was a platinum certified phone and had the "autoconfigured" support. Not so autoconfigured in my book. It looks like I am hung out to dry on this. My customer can either use HUD to transfer calls that are initiated from inside the system or get another brand of phone. Very poor indeed. I am beginning to wonder if the trixbox system is really ready to be "sold". Especially if you can't get the platinum certified hardware to work. I am a certified reseller that would love to sell the system but can't because a simple transfer does not work. So am I expected to pay for support and have the trixbox people tell me that it is the phone, which I have proven already is? Then call Aastra and get ridiculed by some support tech that basically tells me I am crazy. Now who do you call? Looking forward to a reponse. I am now waiting for a aastra tech to call me back because he did not have the 53i book in front of him because he is working from home today. We will see if he actually calls. I will update later.
After reading the post I was curious if I could permorm the transfer on my system (Trixbox CE 2.6.1 with aastra 55i) It did not work.
(EDIT)
It is working. Not sure what I was doing wrong the first time. Sorry
I just tried this with a 57i and it transferred ok. Made an outbound call and transferred it through to an internal extension.
I've only just started using Aastra's recently, so can't comment too much about them. What I will say is they are by far the easiest phone to set up on trixbox pro. I'm about to deploy them with a customer next week for the first time and if this goes well, I'll definitely get our sales guys to start proposing them more often.
Don't give up on the Aastra's just yet.
I spoke the the Aastra Tech. He suggested putting the phone back to factory defaults. Did that. He had me manually configure the sip line 1 setting with username, password, etc. Did that. When the phone booted, I skipped the auto discovery. Then the phone works as it should. When I let trixbox hand out the config, we are right back to the beginning. Seems like whatever trixbox is handing my phones as far as the auto configuration is broken. The tranfer of a call that is placed from a phone to an outside line is the only thing that seems to be broken at this point. Maybe other things but they have not shown up. Another intersting thing is that by default setting, the transfer softkey is present and works. When the configuration is obtained from the server, all of the programming for the soft keys are blank. I can post some things relating to the astra tftp configs
aastra.cfg:
dhcp: 1
tftp server: 192.168.1.10
#time server disabled: 0
#time server1: tick.ucla.edu
# sidecar helper
sip xml notify event: 1
action uri xml sip notify: http://s126699.trixbox.fonality.com/phone/sidecar.cgi
sip digit timeout: 4
sip use basic codecs: 0
sip silence suppression: off
sip customized codec: payload=0;ptime=20;silsupp=off;payload=8;ptime=20;silsupp=off;payload=18;ptime=20;silsupp=off;
time server1: 164.67.62.194 # tick.ucla.edu
time server2: 216.218.192.202 # clock.fmt.he.net
time server3: 204.74.68.55 # ntp2.sf-bay.org
live dialpad: 1
#
sip allow auto answer: 1
sip intercom mute mic: 0
#
# as of firmware 1.4 the tx gain setting should be zero
handset tx gain: 0
handset sidetone gain: 0
#
# old dp:
#sip dial plan: "0|*5X|*1|*3|*66|*7[4-5][1-8]XXX|*75[1-8]XXX|*86[1-8]XXX|911|9911|9411|9611|[1-8]XXX|900X|9[2-9]XXXXXXXXX|91[2-9]XXXXXXXXX|9011+.|X+.#"
#
sip dial plan: "0|911|900X|*[13]|9011X+#|85[05]5|[78]XXX|*[65]X|9[469]11|9[2-9]XXXXXXXXX|*[78][456]XXXX|91[2-9]XX[2-9]XXXXXX"
#
prgkey1 type: speeddial
prgkey1 name: "VoiceMail"
prgkey1 value: 8555
#
prgkey2 type: dnd
prgkey2 name: "DND"
prgkey2 value: dnd
#
prgkey3 type: line
prgkey3 name: "Line 8"
prgkey3 value: 8
#
prgkey4 type: line
prgkey4 name: "Line 7"
prgkey4 value: 7
#
prgkey5 type: line
prgkey5 name: "Line 6"
prgkey5 value: 6
#
prgkey6 type: line
prgkey6 name: "Line 5"
prgkey6 value: 5
#
prgkey7 type: line
prgkey7 name: "Line 4"
prgkey7 value: 4
mac.cfg:
# The tftp_server must *not* be a hostname. Only IP addresses will work.
#tftp_server: s126699.trixbox.fonality.com
sip proxy ip: s126699.trixbox.fonality.com
sip registrar ip: s126699.trixbox.fonality.com
sip digit timeout: 4
sip use basic codecs: 0
sip silence suppression: off
sip customized codec: payload=0;ptime=20;silsupp=off;payload=8;ptime=20;silsupp=off;payload=18;ptime=20;silsupp=off;
time zone name: US-Central
#
displayName1: Scott Peterson
displayName2: 7001
#
sip line1 auth name: 00085D1B07AA
sip line1 password: 00085D1B07AA
sip line1 user name: 00085D1B07AA
sip line1 display name: 7001
sip line1 screen name: 7001
#
sip line2 auth name: 00085D1B07AA
sip line2 password: 00085D1B07AA
sip line2 user name: 00085D1B07AA
sip line2 display name: 7001
sip line2 screen name: 7001
#
sip line3 auth name: 00085D1B07AA
sip line3 password: 00085D1B07AA
sip line3 user name: 00085D1B07AA
sip line3 display name: 7001
sip line3 screen name: 7001
#
sip line4 auth name: 00085D1B07AA
sip line4 password: 00085D1B07AA
sip line4 user name: 00085D1B07AA
sip line4 display name: 7001
sip line4 screen name: 7001
#
sip line5 auth name: 00085D1B07AA
sip line5 password: 00085D1B07AA
sip line5 user name: 00085D1B07AA
sip line5 display name: 7001
sip line5 screen name: 7001
#
sip line6 auth name: 00085D1B07AA
sip line6 password: 00085D1B07AA
sip line6 user name: 00085D1B07AA
sip line6 display name: 7001
sip line6 screen name: 7001
#
sip line7 auth name: 00085D1B07AA
sip line7 password: 00085D1B07AA
sip line7 user name: 00085D1B07AA
sip line7 display name: 7001
sip line7 screen name: 7001
#
sip line8 auth name: 00085D1B07AA
sip line8 password: 00085D1B07AA
sip line8 user name: 00085D1B07AA
sip line8 display name: 7001
sip line8 screen name: 7001
#
sip line9 auth name: 00085D1B07AA
sip line9 password: 00085D1B07AA
sip line9 user name: 00085D1B07AA
sip line9 display name: 7001
sip line9 screen name: 7001
sip intercom type: 2
sip intercom prefix code: *75
topsoftkey1 type: speeddial
topsoftkey1 label: "Voicemail"
topsoftkey1 value: 8555
#
topsoftkey2 type: dnd
topsoftkey2 label: "DND"
topsoftkey2 value: dnd
#
topsoftkey3 type: callers
topsoftkey3 label: "Call List"
topsoftkey3 value: 6
#
topsoftkey4 type: icom
topsoftkey4 name: "Intercom"
topsoftkey4 label: Intercom
#
sip intercom type: 2
sip intercom prefix code: *75
Member Since:
2006-07-08