What is included in Avg. Time? Does it include the time the customer held before speaking to an agent. It does not seem to be just agent talk time.
What happened to the service level reports shown in the help menu?
Trixbox CCE / ACD reports / Agent Report / Avg. Time
Submitted by adowding on Mon, 03/14/2011 - 9:10am.
Member Since:
2011-03-14