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57i CT - Cordless rings only once

swagger
Posts: 33
 Member Since:
2007-06-03
Submitted by swagger on Wed, 05/27/2009 - 9:05am.

We've got two 57i CTs, both auto-configured using the excellent XML scripts provided for Trixbox by Aastra. I have both extensions in the 'Sales' queue, and the phones all (bases and cordless') ring when a call comes in. One of the cordless phones, however, only rings once. It continues to signal an incoming call with the LED and on the display, but it doesn't continue ringing. I've tried changing ringtones and rebooting the phone by pulling and replugging the battery, to no avail.

I thought I might have changed something while going through the menus and tweaking a few things, but after going through them again, I can't find a setting that would affect that. It's entirely possible that I missed something, though. Any ideas?

Thanks

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swagger
Posts: 33
 Member Since:
2007-06-03
Update - Now both phones are
Wed, 05/27/2009 - 2:50pm

Update - Now both phones are doing the same thing. The base rings as it should, but the handsets only produce one audible ring. The only setting that was changed on the 2nd handset was the volume level. Just a couple of hours ago, it was working as expected.


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mag
Posts: 135
 Member Since:
2006-05-31
I came across this exact
Wed, 05/27/2009 - 9:55pm

I came across this exact problem at one of my clients as well - I had to reset the 57iCT to factory defaults and unpair and repair the handset. This fixed the problem.

I also searched for a solution, but couldn't find anything. Keep us posted if this works

M

--

MaG
www.eGuest.ca


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swagger
Posts: 33
 Member Since:
2007-06-03
Yep, that worked. Weird.
Tue, 06/09/2009 - 8:18am

Yep, that worked. Weird.


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swagger
Posts: 33
 Member Since:
2007-06-03
Turns out it was a temporary
Fri, 06/19/2009 - 5:32pm

Turns out it was a temporary fix... I've had to do it twice now, and it needs to be done again with both phones.

Any chance this has something to do with the cordless' having a 480i sticker on the bottom?


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