Sprecode & Parking 57i
I wonder if any one knows if it is possible to alter the sprecode from its published settings.
For those who are not aware of this code, it controls the park key and you will find it in your MAC.cfg. By default it is set to 'asterix;70' I want to change this to 'Speeddial/Xfer;70'.
Let me explain why.
At present, when a call is answered and the park key is used, the operator then has to press "GoodBye Key" before the screen shows where the call is parked and the user can dial to pass the call on. This may seem normal to some, or use of an extra key to complete the call is a trivial task.
However, I have yet to find an end-user who can make any sense out of it:
"I've parked the call and now I have to press the Goodbye key.........."
"why?!".
They then forget how to do this, highly intuitive, key to function and certainly fail to explain it to any one else.
Now, by the simple use of Speeddial/Xfer;70 from any other soft key, the whole operation is achieved by pressing the new key ........ call parked ... prompt on screen .... dial away! Obvious!
So why the beef, just put it on a soft key and off you go!
Trouble is that if you use one of the bottom keys, you cant get it to appear on the top menu when a call is answered and as there are so few slots on the top menu it seems silly to use one of these up, and there is no guarantee that it would be on the top menu when a call is answered anyway.
The simple requirement of a business phone is to make, answer, hold and pass a call and the aastra 57i gets top marks on 3 of them (remember the word simple, most users are!)
It can't be a rewrite, it can't be difficult as it has already been shown that it can do it at the moment.So it can only be a small patch.
Pip Pip
Member Since:
2006-06-01