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Queue BLF

toadyus
Posts: 10
 Member Since:
2008-07-08
Submitted by toadyus on Wed, 09/10/2008 - 10:50am.

Is there any way to configure the Aastra units so that when a user is not logged into a queue that he stills get's notified that there is a call coming through the queue. I tried to set this up as a blf but it wouldn't work, the only other way I was able to get it work is to setup a softphone extention on a virtual machine and add that extention as a static member of the queue and then monitor that extention on my phone as a blf which is a joke. Please tell me you can monitor queues and that I don't have to use this extention work around.

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busster8
Posts: 388
 Member Since:
2006-06-25
Queues
Wed, 09/10/2008 - 11:50am

We use asstassistant. We put this software on each users computer. When a call enters a queue, you get a quick notification. Works great for this. It actually does more that this, but the queue notification was the main reason we installed.


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