Polycom 2.1.0 firmware available in package manager

Any chance you can update this to the Polycom firmware 2.1.1 released 4/12/07. The 2.1.0 firmware has a big bug causing phones to reboot in the middle of conversations (we have this happening for a client running the 2.1.0 firmware):

The bug fix in 2.1.1
33647: The phone may reboot because it detects a suspended task even though that task may have been suspended intentionally

See page 3 based on page label (or page 9 in the PDF)
http://www.polycom.com/common/pw_cmp_updateDocKeywords/0,1687,736...

Thanks

Just to clarify, did this happen?

I just downloaded the package and it appears to have 2.1.0 still... can you get the latest version added? (2.1.1)

Tim

I was able to get the 2.1.1 from my polycom vendor - however phone still reboots every once in a while - very very annoying !

Running Trix Box v2.2

Is this file available for us to download through the package manager?

I had rather hoped for better peer support for this system. I thought that was one of the things that made open source systems great.

OK, I pieced together some information. Some of it came from from various web searches. Some more came from a PDF admin guide. A tidbit (but not a full explanation) came to me in e-mail by someone who had this problem a year ago. That person posted widely about it, resulting a LOT of hits about it when doing my web searches, but none of those hits had the full solution. I'm sure you can all appreciate how frustrating it is to search the web about a problem you are having, and find only other people asking the same questions, and other people guessing wildly or providing monosyllablic responses that are cryptic at best and downright unhelpful at worst.

Anyway, so here is what I learned:

First, you need some files with good versions of the bootrom.ld and sip.ld, that are known to be stable and work together. A good source for those files is http://www.freedomphones.net/polycom/files/. Look at the dates and pair them appropriately. If the dates are accurate, then bootrom_3_2_2 seems to pair up with sip_2_0_1, and bootrom_3_2_1 seems to pair up with sip_1_6_7. I hope that whoever finds this post also finds that the above URL is still good. If any readers have a link for more current files, I'm interested. This thread seems to say that newer firmware is available in Trixbox 2.2 by default, but I can;t find it. Not sure where to look, but I did a search for bootrom, and *.ld, and did not find anything.

Then, you need a way to get those files to the phone. There is some argument about whether TFTP or FTP should be used. In my case, I am not good enough with Linux to know how to verify that the phone is talking to the TFTPBOOT directory properly, so I set up FTP and enabled logging.

Next, you need to tell the phone how to get the files from the server. When the phone is booting, you have the option to go into setup. Do so, and the default password is 456. Go into the server menu and choose either TrivialFTP or FTP. I chose FTP.

The default username is "PlcmSpIp" - that second to last character is an uppercase letter "i", not a lowercase "l". the default password is the same. Apparently some Linux servers don't like mixed case passwords, so you might need to change this if you have this issue. I could not find the default password anywhere, so I changed the username to Anonymous, and then captured the "email address" entered by the phone in the logs and therefore proved the default password. Then I was able to create my FTP user with the default credentials. You'll want to change these eventually, but if you, like me, are in a learning/testing phase, then you'll probably want to leave it default like me.

Once I had set up and confirmed all of this, I unzipped the bootrom.ld and sip.ld files into that folder. I also grabbed the other configuration files that the Asterisk Endpoint Manager created in the TFTPBOOT folder, including .cfg, the associated .reg.cfg file, the subfolders, the sip.cfg and server.cfg files, etc. Heck, the whole directory structure was only 172kb so I grabbed it all and stuffed it into the FTP folder that I had set up for the phone.

Once this was all done, I booted the phone again. It logged into the FTP server, downloaded its bootrom, upgraded it, rebooted, and then did another pass grabbing all of its other configurations and such.

I am happy to say that the phone is not spontaneously and repeatedly rebooting itself now, and I am well relieved to not be out $125 for the phone.

If anyone reading this has more to add, has updated firmware files that will make my experiences better, or has questions, you can e-mail me at trix box at brute force tech dot com (remove the spaces and replace "at" and "dot"). I will help if I can, even if a year has gone by and I am no longer in need myself.

you can get the more current Polycom files from the Package manager in trixbox. Just install the Polycom firmware package. The files will be in the tftp directory... just copy them to your ftp directory.

Hi..
Has anyone tried Polycom 430 with trixbox CE 2.4 ? what version of bootrom & sip are packaged in "firmware-polycom 2.2.0-1"..I do see 2 versions for sip in that package.
any suggestions on which one works without much issues?
thanks !
ap