Home » Forums » Vendor Forums - Certified » Polycom

Polycom Firmware 3.0.1 BLF and Status

leroberts
Posts: 5
 Member Since:
2006-07-25
Submitted by leroberts on Mon, 05/05/2008 - 9:34pm.

I've upgraded to the latest firmware version for the Polycom phones and now the BLF indicator is not working on the Soundpoint IP601 phones. In fact, I can't find where to set it up any more with the new version. It used to be in the Contact Directory and you would then set up a handset to monitor in a buddy watch list but it appears this capability is no longer there. We used to also have a status button on the xml browser window but that has also disappeared with the new upgrade. Is it possible to get these features enabled under the new firmware or should I downgrade to the older version of the firmware?

‹ Polycom 501 - Unable to make outbound call Soundpoint IP 301 LCD line/label max character size? ›

&nbsp

kerryg
Posts: 6793
 Member Since:
2006-05-31
We are working on it. There
Mon, 05/05/2008 - 9:35pm

We are working on it. There are a lot of changes in the new firmware and we haven't figured it all out yet. If anyone can help with the proper config file settings it would save us a bunch of time.

--

Kerry Garrison
http://www.VoipStore.com - http://3cxbook.com
(888) VOIPSTORE - (888) 864-7786


&nbsp

brasslan
Posts: 88
 Member Since:
2008-03-02
Polycom firmware
Wed, 05/07/2008 - 12:01pm

Does anyone know what the most current, stable firmware version is that has all the good stuff turned on? I definitely need buddy watch. Also where would I download this firmware version? I look in the package manager but all I see is the 3.0. I've installed this on a couple of phones but without BLF I need to go back to an older version. The majority of my phones are running 1.6.7.0130 which is the version that they shipped with. Is there a reason to upgrade to 2.x or 3.x?

Anyway, I've now got 3 phones running the new version 3 and I need to download something older that has BLF. Any help is greatly appreciated!

Thanks,
Brasslan


&nbsp

leroberts
Posts: 5
 Member Since:
2006-07-25
Problem Solved with BLF and Status
Wed, 05/07/2008 - 3:46pm

I was able to solve the problem of the "MyStat" and "Buddies" button being disabled as well as restoring the capability of "Watch Buddy" by opening the sip.cfg file located at

/tftpboot/sip.cfg

Just do a search for "presence" and you should find

and change it to being enabled like this

Just reboot the phone and you've got "Watch Buddy" (BLF) capability, "My Stat" button, and the "Buddies" button, all back like it was before.

Enjoy!!


&nbsp


leroberts
Posts: 5
 Member Since:
2006-07-25
Problem Solved with BLF and Status
Wed, 05/07/2008 - 3:48pm

I was able to solve the problem of the "MyStat" and "Buddies" button being disabled as well as restoring the capability of "Watch Buddy" by opening the sip.cfg file located at

/tftpboot/sip.cfg

Just do a search for "presence" and you should find

feature feature.1.name="presence" feature.1.enabled="0"

and change it to being enabled like this

feature feature.1.name="presence" feature.1.enabled="1"

Just reboot the phone and you've got "Watch Buddy" (BLF) capability, "My Stat" button, and the "Buddies" button, all back like it was before.

Enjoy!!


&nbsp

brasslan
Posts: 88
 Member Since:
2008-03-02
one more thing...
Wed, 05/07/2008 - 8:45pm

I got one more complaint about this new firmware... When you press the 'Messages' key on the phone, it brings up a menu and you have to select menu item 1 before you get to the 'Messages' menu where you can 'connect' to the voicemail system. Before this button would take you directly to this 'Messages' screen without the extra menu.

Does anyone know how to disable this?

Thanks!


&nbsp

brasslan
Posts: 88
 Member Since:
2008-03-02
Ok Kerry I have to ask,,,
Wed, 05/07/2008 - 9:38pm

Ok Kerry I have to ask,,, Did leroberts post the answer that you were looking to fix this issue for trixbox? It almost seems too easy. (but I don't think I would have figured it out so quickly, as you can see I wanted to revert back to the old)


&nbsp

richsonn
Posts: 46
 Member Since:
2007-08-08
You want to enable one-touch
Wed, 05/07/2008 - 9:51pm

You want to enable one-touch voicemail in sip.cfg. Search for the user_preferences element and change the up.oneTouchVoiceMail attribute value from "0" to "1".

Rich


&nbsp

brasslan
Posts: 88
 Member Since:
2008-03-02
Close...
Thu, 05/08/2008 - 9:20am

I was actually hoping for 2 touch voicemail. This gives us a summary screen of how many new and old messages we have before connecting to the voicemail system. But firmware 3.0.1 changed it to a 3 touch voicemail and put a useless menu in front of the summary screen. :-)


&nbsp

Mitchell
Posts: 266
 Member Since:
2007-04-12
I apologize for being away
Thu, 05/29/2008 - 3:32pm

I apologize for being away from the forum the last several weeks.

By default, msg.bypassInstantMessage="0", has it been enabled in your phone1.cfg or equivalent? If set to 1, the phone presents the option to choose Message Center or Instant Message.

Presence feature is disabled by default. I don't agree with this since all new firmware releases requires the associated sip.cfg to be used forcing you to enable presence with each upgrade. I'll suggest it again.

Mitch

--

Mitchell Malilay
Systems Engineer, Polycom


&nbsp

mojvij
Posts: 51
 Member Since:
2006-09-20
does buddy watch work with
Thu, 06/12/2008 - 3:25pm

does buddy watch work with trixbox. I can see the buttons. I added all extensions in the contacts directory and enabled buddy watch. Even if I change status to anything it shows on the other extensions as online. Only physically unplugging the phone or being on a call changes the status. Others like away, lunch, donot disturb, etc does not work.


&nbsp

chickenrob
Posts: 23
 Member Since:
2007-08-19
Hint
Fri, 01/16/2009 - 5:41pm

Something that tripped me up trying to do a firmware upgrade to get this feature working. remove your extension from the endpoint manager and re-find the extension.


&nbsp

chadwick
Posts: 190
 Member Since:
2006-11-24
To mojvij Buddy Watch does work with TB
Tue, 01/20/2009 - 2:37pm

All you have to do is put in the lines that apply to the extensions participating in buddy watch in the TB's extensions.conf

exten => 1001,hint,SIP/1001

1001 being the extension. You need a line for eac extension.

Enable the feature 'presence' in the sip.cfg

Add the extensions you wish to watch in the -directory.xml and make sure they are set to bw="1"

example;

  
      
         
            Cordless
            1
            1101
            1
            3
            
            0
            0
            1
            0
         
         
            Cordless
            2
            1102
            2
            3
            
            0
            0
            1
            0

(Still working on the tags/no tags here)


&nbsp

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.