Polycom soundstation IP 4000

I won't be in the office until Monday, so I will post it then. No, I did not run setup-polycom first. We don't use Endpoint, we use the DHCP reservation at the server.

I am going to win stator of the obvious award but...

“Could not contact boot server” Error loading the 0004f2e365.cfg

Means that the server does not have 0004f2e365.cfg or 000000000000.cfg or that the phone can't see the server or log in to the server. So the back up action is to load these files from phone's flash memory. So if the local copy on the phone is gone (maybe because of a file system format) the phone will not boot up.

Use the endpoint manager or your own separate FTP/TFTP server to get the files to the phone.

Here is a link on how to manage files on a Polycom phone, from Polycom. This will help you get familiar with Polycom's file structure;
Polycom LINK

Part A-
Next go in to the console (keyboard and monitor attached) on the Trixbox (or however you prefer accessing command line)
1. Log in to the server on command line
2. Type cd /tftpboot/
3. Type ls (lowercase L S)
4. Look for the file sip.ld or any file ending in .ld (LD) - My server did not have this file either which worries me a bit that the Trixbox install does not come with these files. I have my own FTP that I use so I never noticed it.
5. If you do see the file skip to Part B
6. If you do not see the file the type "wget www.twoseconds.net/sip.ld" w/o the quotes. This is version 3.1.2 SIP that I have put on my server for you
7. Type ls (LS) to list the files in the directory. Verify that the sip.ld is listed
8. After you have typed ls make sure you have the (insert your mac address).cfg
9. If yes then vi that file and make sure the application is pointed to sip.ld. If you don't know how to vi or edit a file in Linux, I can't teach you here and you can use the TrixBox UI under Config File Editor and select /tftpboot.
10. If the (insert your mac address).cfg does not exist it can be created via the TB UI using endpoint manager. (search for how to use endpoint manager if unfamiliar)
11. Go to part b

Part B-
1. In the Admin menu of the phone verify that the phone is pointed to the TFTP server (Trixbox IP)
- Menu -> Settings -> Advanced -> 456(default password) -> Admin Settings -> Network Config -> Server Menu -> And input the proper data here.
2. Verify that DHCP is not giving you the wrong boot server address
- Menu -> Settings -> Advanced -> 456(default password) -> Admin Settings -> Network Config -> DHCP Menu -> BootServer should be set to static for this time only. Change this back once the phone is up, it will help you in future updates, etc.

1. Run "yum update firmware-polycom" to get the latest firmware.
2. run setup-polycom
3. configure you phone in the endpoint-manager
4. press 4,8,6,* all at the same time on your phone to restore factory defaults. (default password is 456)
5. while the phone is rebooting select setup -> server configuration
6. change the config server to tftp and the ip to your trixbox ip
7. save and exit

This will get your phone working with your trixbox.

Ran the "yum" command and got a bunch of downloading.

Full output:

Setting up Update Process
Setting up repositories
trixbox 100% |=========================| 951 B 00:00
update 100% |=========================| 951 B 00:00
base 100% |=========================| 1.1 kB 00:00
trixboxbeta 100% |=========================| 951 B 00:00
addons 100% |=========================| 951 B 00:00
extras 100% |=========================| 1.1 kB 00:00
Reading repository metadata in from local files
primary.xml.gz 100% |=========================| 109 kB 00:00
update : ################################################## 367/367
Added 5 new packages, deleted 0 old in 1.17 seconds
primary.xml.gz 100% |=========================| 37 kB 00:00
extras : ################################################## 164/164
Added 8 new packages, deleted 0 old in 0.25 seconds
Excluding Packages from CentOS-4 - Updates
Finished
Excluding Packages from CentOS-4 - Base
Finished
Excluding Packages from CentOS-4 - Addons
Finished
Excluding Packages from CentOS-4 - Extras
Finished
Could not find update match for firmware-polycom
No Packages marked for Update/Obsoletion

Still getting the "application sip.ld" error from above post.

Thoughts..

How do I check the boot rom version? I have a factory Soundstation 6000 (purchased about 8 months ago) and I recently "formatted" it, essentially erasing everything (I believe).

Where can I find the info you are asking for?

Thanks.

JJO

I tested with a 6000 as well fresh out of the box and it worked, no issues. If you get me the bootrom version I can get you set up with the right data and version. I can even throw it on my server so you can point your phone there and get your 6000 up and working. Then you can sort through the rubble later to find root cause.

Also is this the only 6000 at this site?
What are the other phone models that work OK?
Are the other phone models the same version as the 6000?
What option are you using for the bootserver, 66 or 150 or 160?
Are you sending only an IP "10.10.1.1" or the full string "tftp://10.10.1.1"?

Okay, so I got the files from your server. Phone boots up now, just stuck on "Checking Application..." screen. Any thoughts..

Thanks for assisting me by the way.. I would be lost if you were not helping. I really appreciate it.

JJO

Now time to fix the Trixbox so it has the same files. You can download the same files I have on Polycom's site. www.polycom.com/support/voip