Home » Forums » Vendor Forums - Non-Certified » Grandstream

call parking - stepping forward?

ampster
Posts: 34
 Member Since:
2006-07-08
Submitted by ampster on Thu, 03/20/2008 - 4:41pm.

A solution - but not pretty.

I think a lot of people are in my boat :)
Getting GXP2000 to call park nicely is not easy.

The situation: Trixbox 2.4.2, GXP2000, Freepbx 2.4.0
Asterisk: Connected to Asterisk 1.4.18-1 RPM by vc-rpms@voipconsulting.nl
a) Pressing ##700 is not an option for my users - I might as well speak gibberish.
b) the TRNF button does not work right on GXP2000

A Solution:
assume parking lot setup with 700 and a context of parkedfeat in FreePBX
go to the GXP2000 webpage and setup
Multi-Purpose Key 1, speeddial, Account 1, TRNFHOLD, 699
Multi-Purpose Key 7, BLF, Account 1, HOLD, 701
update and reboot

Add the following to extensions_custom.conf:
exten => 699,1,Goto(parkedfeat,700,1)
where parkedfeat is the parking lot context in Freepbx
and also
[parkedcalls]
exten => 701,1,ParkedCall(701)

next:
reload asterisk (asterisk -rx "reload")

when a call comes in press TRNF followed by "speeddial 1/TRNFHOLD"

The good news is that it works and
the call immediately goes to the parking lot and the
BLF 7 lights up.
The bad news is that the incoming caller gets the 701 announcement !!

Has anyone got a better idea ?

Anthony

‹ GXP-2020 and Line Ring Order Unable to use Power over Ethernet with a cisco 3500 ›

&nbsp

glennskii
Posts: 3
 Member Since:
2008-01-16
Transfer button
Fri, 03/21/2008 - 7:49am

The transfer button on the 2000 works fine for me, perhaps you forgot to turn off the call features in the phone.


&nbsp

jdwebcc
Posts: 149
 Member Since:
2006-09-27
GXP2000 don't work property
Fri, 02/27/2009 - 6:33pm

Glennskii -- ampster is completely right -- the Transfer button don't work "properly" on the GXP2000. He was offering a solution for successfully parking a call and getting the report as to which parking lot it went to.

If you do # # 70 # it does work -- most of the time - and when it does -- it reports the parking lot spot.

The thing is.. normal users (our customers) can't grasp the # # -- so we need a solution to parking a call using the transfer button that works fine.

Ampster.. what does it report to the person heading to the parking lot ?

JD

--

Jason S Derr, JDWEB.cc LLC
Creator of ASR Manager


&nbsp

ampster
Posts: 34
 Member Since:
2006-07-08
call parking etc
Sun, 03/01/2009 - 9:02pm

jdwebcc, that report was almost one year ago :)
I could never expect to get my users to buy into this, so I have not tried any further.
Efforts to emulate a key based system are frustrating, and the GXP2000 doesn't help.

Ampster


&nbsp

nolang
Posts: 21
 Member Since:
2007-12-26
I definitely want to keep
Tue, 03/03/2009 - 10:20am

I definitely want to keep this discussion rolling - we are using GXP-2010's and our customers love the setup, except for call parking. You are right - when I say ##700, I may have well as said they have to log into the trixbox and configure it themselves. What they really want is for ANY speed dial key to be a call park button. However, using transfer and another soft-key would work too.

It seems like you could somehow circumvent the parking slot announcement by either rewriting the call parking lot context, or commenting out the line the reads out the parking lot #. Please let me know if you come up with anything!


&nbsp

Chance
Posts: 8
 Member Since:
2009-05-14
Still the same?
Tue, 06/09/2009 - 11:16am

I still have the same issue, I can use the ## method from my GXP-2010, and I get the parking lot announcment. When I use the Transfer button, neither I nor the parkee gets the announcement. I have set up the parking lot extensions to have a BLF on the phone, but it still gets confusing when a few calls are on park.

Anyone have a fix for this issue yet, or have you all just been living with it since March?


&nbsp

riddlebox
Posts: 9
 Member Since:
2008-03-13
wow I have been using
Sat, 06/20/2009 - 5:04am

wow I have been using GXP2000's for two years now, as soon as I got them I created a 700 button(I dont use trixbox, just asterisk) It is a speed dial for 700, then I have Busy Lamp Fields for 701, and 702. When I need to park a call I just hit transfer, and my park button, no problems. I have never had a problem with it.


&nbsp

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.