Why Choose Fonality?

The Best Business Phone System

cover-picture-devices-only_cropThere are a lot of folks out there who would love to sell you a phone system.  Some are old-fashioned telephone companies and others are novice pop-up VoIP outfits. You’ve got a lot of options, so we'd like to tell you a bit about why more than 25,000 businesses have chosen Fonality and 275,000 plus people rely on our service every day.

It starts with our commitment. We only want happy customers, so we don't lock clients into big commitments. If you are not satisfied with your Fonality service, simply let us know, and give us some time to fix it. If you’re still not satisfied, you can return any hardware, discounts or phones that we provided; and, we’ll part as friends.

How can we be confident enough to make this commitment? Because we have the best retention rate in the industry. Our clients can leave us, but they don’t. 

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Built for businesses like yours

OpenWe hate the term “small business” because no business is small to the people who built it or are employed by it.  (And what’s the difference between “small and medium” exactly anyway?)   So let’s just say that Fonality is built for businesses with five or more employees and not for giant corporations.  What does that mean to you?  It means that we focus on the features that most businesses need every day.  

Unlike vendors who are trying to cash big checks by selling to the largest organizations in the world, we don’t need to develop or support functionality that you’ll never use.  We innovate with our specific customers in mind and rely on client input to help us decide exactly what we can do to help business owners and managers sell, service and collaborate better. 


macbookpronew-1More than just talk

Voice is certainly a big part of what we do, but we offer so much more.  Our Heads Up Display collaboration application is designed to take out the friction that slows business momentum by bringing all the tools that connect your employees into one easy-to-use web-based portal.   Collaborate with your team using built in presence and instant messaging.  Be more responsive with personalized call routing and readable voicemail. Get work done faster, from anywhere with video collaboration and screen sharing.

Simple deployment and payment

We understand that every business is different, so unlike most phone system vendors, we offer a variety of deployment options to suit exactly what you need.  In the closet or in the cloud, it’s up to you.  We also understand that businesses have different preferences when it comes to payment, so we offer the choice of a simple recurring monthly payment, even for on premises deployments with hardware.  Don’t want to pay up front for desk phone handsets?  We’re happy to rent them.  Get voice services with included unlimited local and long distance calls to the United States and Canada from us or another provider.  

Contact Center Features for Everyone

You don’t need an official call center to benefit from call center features like call queues, call recording and agent coaching tools.  That’s why we bundle call center features in with every solution we sell.  Fonality clients can sell and service more efficiently and provide a better experience for callers than their competitors who’ve chosen a different phone system vendor.

shutterstock_132759314We're Hilarious

Fonality’s a good call.  Get it? (Good at phone systems, bad at puns.)

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