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Fonality today announced its integrations product strategy. The business phone system leader is committed to bringing its best-of-breed capabilities into the business applications where its customers spend their business life. This approach also supplements its own award-winning Heads Up Display (HUD) software by unifying business application access and features into the unified communications (UC) experience.
One of the best parts of my job involves talking to Fonality customers. It helps me keep focused on what they need and want. When I speak with people using our service, I almost always come back with new insights into how Fonality is being used and how we can make it even better. Customers teach us larger lessons, of course; and two of the most important revolve around product usability and innovation.