Business Phone System Features

Integrated Call Management

• Drag and Drop Call Handling - Quickly and easily put a call on hold or transfer calls to any extension or voicemail box with the click of a mouse.

• Voicemail Management & Transcription - Access voicemail via phone, email, SMS or the desktop.  Manage, store, and even read your voicemail messages.

• Personalized Call Routing – With Find Me/Follow Me, you’ll never miss another important call.  Set your own rules to ring multiple devices or external numbers simultaneously, and create privileged rules for VIP callers.

• Built-in Presence and Chat – See which team members are on the phone and who is available for a quick chat using the built in presence and IM capabilities.

• Click-to-Dial - A browser-based plug-in for web browsers that turns phone numbers on a webpage into hyperlinks that when clicked on, dials that phone number on your Fonality telephone.

Distributed Worker Support

• Mobile Device Integration – Make and receive calls from your mobile device using your business phone number.  

• Offsite Desk Phone and Softphone Support – Work from anywhere using a modern desk phone connected through any broad-band Internet connection, or use a softphone and a computer headset.

• Multiple Location Integration – Create a consistent, seamless caller experience between multiple locations or branch offices.

Trouble-Free Administration

• Flexible Auto-Attendant – Help your customers get to the right person quickly with flexible menu selection and routing.

• Web-Based Administration Panel – Add users or make system changes on the fly from anywhere.  There’s no need to be a telecom expert or to divert IT resources from more strategic tasks.

• Easy to Use Reports – Access call records and history to ensure optimal staffing levels and review employee performance.  See a graphic representation of queue status to ensure excellent customer service.

• Emergency Management and Recovery – When a weather emergency or other unexpected event prevents workers from getting to the office, rapidly route callers to other locations or adjust greeting and attendants accordingly.

 *Not all features are included in every package.  See prices and packaging for details.