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Fonality Academy


Fonality Academy contains a variety of educational resources for phone system users, administrators, and solutions integrators. Choose from four levels of training delivered in the way that suits your needs, including instructor led webinars (live training), online self-paced courses, dedicated remote or even on-site training. 


Live Webinar Training

Fonality Academy’s certified trainers host up to eight instructor-led, webinars weekly at zero cost to you. Choose the course below that best suits your needs and register on the day/time that's best for your schedule. Topics range from day-to-day maintenance, to the use of Fonality’s Heads up Display (HUD) and even building a professional call menu. Every class concludes with a Q&A session.

Fonality Academy Cancellation Policy: Webinars with fewer than five registrants 24 hours prior to the training will be canceled.

Fonality Academy Registration: If you do not receive a registration email, please check your email trash folder. You can also test your network/computer compatibility prior to the class time by visiting: joincheck.gotowebinar.com.

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User Training

For users brand new to Fonality.

Fonality Academy 101

New Phone System User Training

Fonality Academy New User Training 101 is for users who are new to the Fonality platform. We cover all the basics, including...

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Fonality Academy 201

Advanced Phone System User Training

Fonality Academy Advanced User Training 201 is for users who are looking to customize their extensions.

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Admin Training

For administrators using Fonality.

Fonality Academy 125

Introduction to Fonality Administration

Introduction to Fonality Administration is for phone system admins who are new to the Fonality platform.

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Fonality Academy 225

Advanced Phone System Administration

Introduction to Fonality Administration is for admins who are new to the Fonality platform. We cover all the basics, including...

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Partner Training

For Fonality's resale partners.

Fonality Academy 300

Introduction to Fonality Partner Training

Introduction to Fonality Partner Training is where we begin our journey to becoming a Fonality business phone system partner.

 

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Technical Training

For technical users requiring technical know-how and use of solutions tools.

Fonality Academy 325

Technical Phone System Administrator Training

In Technical Administrator Training we uncover how the Fonality system works. We cover the following...

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eLearning Training

The Fonality Learning Management System (LMS) provides on-demand access to the intro-level courses from our Live Webinar Training curriculum. Fonality Academy content is available around the clock. Click here to start your self-directed training now

Already have a Fonality LMS account?  Click here to log in. 

Dedicated Remote Training

These live web-based sessions are structured similar to the regularly scheduled live webinars. However, they are conducted exclusively for one customer and tailored to that company’s needs. Dedicated Fonality Academy offerings include:

  • Pre-training interviews - Fonality Academy trainer illustrates the objectives of each training session, interviews the customer to learn about their business and tailors the training to meet their specific needs.
  • Training is scheduled according to the company’s availability, with a maximum of 25 attendees per training session.
  • Customized training session(s)
  • Dedicated Q&A following each training session.

 

Dedicated Onsite Training

Fonality’s onsite training offers customers a unique opportunity to receive interactive, hands-on instruction with up to 25 employees, at their location of choice. A Fonality Academy manager will reach out to a designated customer representative to cover scheduling and course selection to be delivered by Fonality trainers.  The course date(s) will be scheduled and a Fonality Academy certified trainer will be available at one of our two offices or at your location for course delivery.

Contact our experts to find out which offering is best for your needs.