- Why Fonality
- Why Fonality
More than 30,000 businesses and 300,000 plus people rely on Fonality’s business phone services every day. Hear what some of our customers are saying about our phone systems.
Plug into award-winning service
A great phone deserves a great provider. Watch PCMag's review video explaining
why they rated us Editors' Choice for Best Business VoIP 2016.
"Fonality has shown their commitment to delivering exceptional service and we’ve been so impressed with the responsiveness and follow through-they are a truly reliable partner.”
- Larry Meli, VP of Fan Experience and Ticket Operations
”Fonality helped TouchPoint reduce monthly costs per user by more than two thirds. At between $40 to $45 per person, the company will save $264,000 on an annual basis. That has a huge impact on our business."
- Chris Eisdorfer, CEO
“Having visibility to important call metrics is vital. Since moving to Fonality, our missed call volumes have decreased tremendously, so we’re not leaving business on the table for competitors.”
- Michael Glick, Owner
Voice is certainly a big part of what we do, but we offer so much more. Our Heads Up Display™ collaboration application is designed to bring all the tools that connect your employees into one easy-to-use web-based portal. It’s this level of unified communication that makes customers choose us as the best business phone.
We understand that everyone is different. Unlike most business phone system vendors, we offer a variety of deployment options to suit your specific needs. Whether you want a purely cloud based phone system or an on premise solution, it’s entirely up to you.
We also understand that businesses have different needs when it comes to payment, so we offer the option of a simple recurring monthly payment.
#3 Contact center features for everyone
You don’t need an official call center to benefit from our call center solutions. Features like call queues, on-demand recording, automatic call distribution and agent coaching tools are all available from Fonality. In fact, we bundle call center features in with every solution we sell.
Our customers stick around. We have a 0% net customer churn rate, meaning our customers are very satisfied (or as they would say, ecstatic) with our service and continue to rely on us every day as a trusted business advisor. We want our customers to be happy with their service, so we don't lock clients into big, long-term commitments.
Fonality believes that communications tools that are unified with your systems of record and the applications that your user constituents live in can maximize your business impact. No one application can solve all problems. While business applications are designed to solve specific business process or information related problems, engagement with customers and partners requires communication tools. This is where our integrations between communication and business systems shine.