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Fonality - Heads Up Display - HUD - UC Software

Heads Up Display™ - Business Collaboration Tool

Your Fonality office phone system comes with our Heads Up Display™ (HUD) application.

Heads Up Display™ (HUD) helps employees be more efficient and effective, making it easier for them to select the best way to initiate, receive, and respond to business communications. Our HUD phone system is all about collaboration, boosting productivity, improving customer service, and enabling employees to work smarter.


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7 reasons you’ll LOVE HUD

1. Are you there? See whether coworkers are available to talk at a glance.

2. Seamless call transfers. Drag and drop for a quick transfer or customize your transfer on the call menu with Cold Transfer, Warm Transfer, or To Voicemail.

3. Why call when chat will do? Spend less time on the phone and leaving voicemails when you can instant message instead.

4. Face-to-face meetings. Start a video meeting or screen share on the fly – or schedule and manage sessions with Video Collaboration.*

5. Read your voicemails. Review and read voicemails about twice as fast as you can read them with Voicemail Transcription.*

6. Share files through virtually any avenue. Instantly share files stored on Dropbox, One Drive, Google Drive, Box, or even from your computer.

7. Click to Dial. Install our free browser extension to click a phone number on virtually any webpage and dial it.

* Included in Ultimate Edition; optional for Professional.



Features you can find in HUD Include:

Unanswered Queue Call Icon.png  

Unanswered Queue Call Transfer - NEW!
When a queue call that has gone unanswered too long, queue managers can now transfer directly to an available agent or other team member.

Warm Transfer Icon.png   Warm Transfer - NEW!
Extends the existing transfer option by allowing the person transferring a call to let the recipient know who’s calling and why.
Recording Downloads Icon.png   Recording Downloads - NEW!
Users can now download voicemails and On-demand Recordings from within the Calls & Recordings tab within HUD. Downloaded recordings can be saved or easily shared as appropriate.
Inline Audio Controls Icon.png  

Inline Audio Controls - NEW!
All voicemail and call recording controls are now inline. The new recording download option is joined by Play, Call, and Delete for recordings. Voicemails add a fourth option, Mark Read/Unread.

Notification Count Icon.png   Notification Count - NEW!
For each missed chat, call or voicemail, the Fonality favicon (the “bar F” taken from the Fonality logo) on the user’s browser tab transforms into a counter that’s easy to spot even while working in other tabs.
File Sharing Icon.png  

File Sharing - NEW!
Sharing a file from desktop, Google Drive, Microsoft OneDrive, Box or Dropbox is as easy hovering over an avatar photo and clicking Share File or clicking a paper clip image in an individual or group chat entry box.

Presence-Icon.png   Employee Presence

Instantly know if colleagues are available or away, and choose the best way to communicate. 

Chat-Icon.png   Chat

Communicate in seconds, sending instant messages to anyone in your company. 

Drag and Drop-Icon.png  

Drag and Drop Calls
Answer a call, join a conference, transfer, park, place a call on hold, or send to voicemail with a simple mouse click. 

Click to eMail-Icon.png  

Email anyone in your company with one click; access their contact information to create an email message with pre-populated contact information. 


Voicemail to Email or Text
Retrieve and review voicemail from any phone or 1-touch from your desktop. Even get your voicemail transcribed via email or text. 


Screen Share
Real-time screen sharing tool for conferences and sales presentations, without third party software. 


Communicate no matter where you are on the device of your choice (PC, tablet, smartphone, laptop).


HD Video Collaboration
Work with your team in full living color.  With our available HD Video Collaboration, it's just like being there.


Use your fax machine to send faxes over the internet with Fonality FaxLync.

Click to Dial-Icon.png   Click-to-Dial

Simply click any phone number in your web browser to dial your Fonality phone.

Get More Done, Faster With HUD


HUD works with other online tools you use through our popular integrations. Just a few of the growing list of examples:

Salesforce CRMlink
Improve agent productivity, increase call efficiency, and redefine customer experience.

Web Launcher
Look up data in your from online CRM, billing, and help desk systems – as well as search engines.

Click to Dial
Dial a number on a web page with the click of a mouse using our free browser add-on.

Build better customer relationships using SMS text messaging to and from your existing phone line.

File Share
Share files directly from your computer or through our seamless file-sharing integrations with Dropbox, Google Drive, OneDrive and Box.


How do you get HUD? Both HUD Web and HUD Mobile are included with Fonality Professional or Ultimate Edition subscriptions. Current Fonality customers, ask your rep if your system is HUD-ready.

Fonality Voip phone system options