Fonality Contact Center

Get Your Callers to the Right Person, Right Away

Hud_Web_Contact_CenterNot every business has a formal contact center, but most can benefit from contact center functionality.  That's why Fonality includes unlimited queues for all employees.  Now you can create queues for different departments and any employee, at any time, can be a member of every queue for no additional charge.

For customers who want even more call center functionality, advanced contact center functionality can be added to our Professional and Ultimate editions.  

Here's what you get:

Learn More about Fonality's Contact Center Features

Even if you don't have a formal contact center, you can still benefit from the unlimited queues included with every Fonality solution.


Automatic Call Distribution  

Automatic Call Distribution

Route your callers to agents based on their availability 

Unlimited Queues   Unlimited Queues

No limits; it’s easy to create queues for departments or individual users 

 Skills-based Routing  

Skills-Based Routing

Leverage agent skill levels for increased productivity and revenue: send more calls to your experienced agents, fewer calls to those in training

 Click-to-email  

Barge, Monitor, and Whisper

Monitor customer calls for training and quality; give direction for agent ears only; allow managers to take over trickier calls when required*

 Contact Center Metrics  

Real-time Metrics

Convenient dashboard view of call queues, volumes and available agents 

 Call Recording  

On-Demand Call Recording

Record and store agent calls on the fly for training and review* 


You don’t need 100 employees in a big room with cubicles and headsets to manage your calls and coach your employees just like a sophisticated contact center.  Fonality makes it easy to deliver the best possible service for a fraction of the price of traditional contact center software.  Our contact center experts are available to discuss how this functionality might be put to work for you.

  What's Next?