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Fonality Call Center Solutions

Award-Winning Call Center Solution

Keep customers calling with call queues and more.

Whether you have five employees or 500, your customers need to reach the right person quickly and painlessly. You also deserve a system that provides real-time information so you can make the right decisions for your business.

That's why Fonality includes unlimited call queues for all employees. Now you can create queues for different departments. Any employee, at any time, can be a member of every queue for no additional charge.

For customers who want even more call center solutions, advanced functionality can be added to our Professional and Ultimate editions.

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See how our call center features can help your business.

Fonality Call Center Offer

Fonality makes it easy to deliver the best possible service for a fraction of the price of traditional contact center solutions. Our experts are available to discuss how this functionality might be put to work for you.

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Your Fonality phone solution comes with six* built-in Contact Center tools:

 

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Unlimited simple queues: Shorten wait times when it’s easy for the first available sales, billing or support expert to answer.

Check_box.jpgOn-demand Recording: Record calls with a click for quality assurance and training. 

Check_box.jpgRemote worker support: Empower remote teams using the included desk phone, softphone, and/or HUD Mobile app.

Check_box.jpgDaily reporting: See how callers interact with your team and when to schedule staff with automated email reports.

Check_box.jpgWeb Launcher: Help callers faster with easy integration with online CRM, billing, and help desk systems.

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Click to Dial: Dial a number on a web page with the click of a mouse using our free browser add-on.


*Included in Professional and Ultimate editions using
Heads Up Display (HUD).


Check_box.jpgUpgraded queues: 
Nothing simple about these queues. Customize for level one support, by individual, and more.

Check_box.jpgQueue priority: Ensure your most critical calls don’t wait by deciding which queues take priority.

Check_box.jpgSkills-based routing: Increase productivity and revenue when you send more calls to experienced staff.

Check_box.jpgCustom call routing: Route callers to the right place quickly using any of 7 automatic call distributor (ACD) types.

Check_box.jpgBarge, Monitor and Whisper: A trio of powerful training, coaching, and customer satisfaction tools built into HUD.

Check_box.jpgReal-time metrics: Use to improve customer service, maximize payroll, and even refine business hours.

Check_box.jpgGraphical reporting: Make sure you’re staffed properly when you can see spikes in volume via performance graphs.

 

Every Ultimate Edition subscription includes these advanced features. Or, Professional Edition subscribers can add them for just $10 per user per month.

Fonality Call Center Offer