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Call center solutions

Award-Winning Contact Center Solution

Get your callers to the right person, right away.

Not every business has a formal contact center, but CUSTOMER-Contact-Center-Technology-Award-2015-1.jpgmost can benefit from contact center solutions. That's why Fonality includes unlimited call queues for all employees. Now you can create queues for different departments. Any employee, at any time, can be a member of every queue for no additional charge.

For customers who want even more call center solutions, advanced functionality can be added to our Professional and Ultimate editions.

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See how our contact center features can help your business.

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Fonality makes it easy to deliver the best possible service for a fraction of the price of traditional contact center solutions. Our experts are available to discuss how this functionality might be put to work for you.

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With our contact center solutions you’ll get:

Automatic call center distribution  

Automatic Call Distribution

Route your callers to agents based on their availability 

Unlimited call center queues  

Unlimited Queues

No limits; it’s easy to create queues for departments or individual users 

 Skills-based routing for call centers  

Skills-Based Routing

Leverage agent skill levels for increased productivity and revenue: send more calls to your experienced agents, fewer calls to those in training

 Call center monitoring  

Barge, Monitor, and Whisper

Monitor customer calls for training and quality; give direction for agent ears only; allow managers to take over trickier calls when required

 Real-time call metrics  

Real-time Metrics

Convenient dashboard view of call queues, volumes and available agents 

 On-demand call center recording  

On-Demand Call Recording

Record and store agent calls on the fly for training and review 

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