HEADS UP DISPLAY | Fonality

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Fri, 01/04/2013 - 22:14 — admin

HEADS UP DISPLAY

EMPOWERING PRODUCTIVITY

How awesome would it be if your desktop, phone and messaging were all unified into a single click application?

Welcome to the future. Fonality Heads Up Display, fondly known as HUD, is the little bit of magic that integrates your phone system with the day-to-day business communication needs of your small to medium-sized business. Chat. Email. Call. Group Message. Screen share.

And it all integrates seamlessly with your phone system.

Features

Drag & Drop Call Management

Control your communications with the flick of the mouse to make, forward or even reject calls, send an email or even join an audio conference.

Visual Call Parking

Lets you 'park' a call temporarily and retrieve the call from another extension or device.

Find Me / Follow Me

Incoming calls can be routed to multiple locations, multiple phones simultaneously or in sequence.

Employee Presence

In a glance, see any coworker’s status and connect through voice call, chat, audio conference, screen sharing, call mobile device, or even send a text.

Up to 15% increase in employee efficiency

Unlimited Queues

Create queues for different departments. Or track calls into a specific number to track and measure ROI on your marketing programs.

Real-Time SLA Metrics

Keep your finger on the pulse of your business in real-time with a full 360 degree view of vital call metrics and reports.

Barge, Monitor and
Manager Whisper

Managers can monitor customer calls for training and quality and can provide direction or support that only the representative can hear with the whisper feature. Barge allows the supervisor to take over the conversation to handle trickier calls when needed.

Record All or On The Fly

Record agent calls on the fly to be used later for training or archival purposes.

Screen Share

Move beyond trying to describe what’s on your screen and actually show them. Screen share allows you to conduct on-the-fly presentations, demos, support requests and more.

^*Additional fee may be required

Audio Conferencing

Jump on a audio conference and connect with team members or customers who work from different locations.

Save up to 2 hours a day in employee productivity

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